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Archive for the 'Thoughts to Ponder...' Category

WTN Services-Comedy, Training and Wine Education Thru Comics- Corked the Comic

Wednesday, June 25th, 2008

WTN Services is proud of it’s affiliation and servicing of clients that offer unique and innovative uses of media and technology to expand awareness of the wine industry. One of our valued clients is Geerlings & Wade/The Traveling Vineyards. One of their employees is a unique and interesting individual that selects their wine purchases, blends wines for their custom program and more. His name is Francis Sanders. His passion in addition to making great wines is comics. He has created a recent online commic book series entitled- Corked the Comic that is certainly is meant to be entertaining with a curious educational component. I’d love to hear your reaction to this series of commic strips located at Corked the Comic

WTN Services- thoughts on a legend- Robert Mondavi…

Tuesday, May 20th, 2008

At 9 am Friday a true pioneer and legend of Napa Valley, Robert Mondavi died. I’ve been fortunate to have the opportunity get to know the Mondavi family through the years. Margit, Robert and I became acquainted through a group of mutual friends including Pierce Carson, Jerry and Bruce Butler and others. The first time I met Robert was at a Robert Mondavi summer concert hosted at his winery about 7 years ago. We sat front row center as guests of Pierce Carson. The concert was part of the Mondavi concert series to raise funds for the Napa Valley Symphony.I encountered the Mondavi’s many times over the years both in the wine industry as Mondavi has partnered with companies I’ve been associated with, but more often in the private sector supporting local non-profits. Though they Margit and Robert became famous and made their name in the wine industry, as wine industry icon’s, for me they are near and dear to my heart for their caring demeanor, none intimidating style and support for non-profits that were near and dear to our mutual hearts- The Lincoln Theater, the Napa Valley Opera House, AIDS & Cancer prevention support, Copia and more.

One of my fondest memories is, me sipping a glass of wine and giving a funny face, Robert coming up to me and asking what I disliked about the wine just tasted. I laughed and said, I was not very sophisticated when it came to wine tasting, being from Tennessee and that my opinion was probably pretty meaningless, in determining a good or bad wine. Robert laughed and scolded me telling me, “quite the contrary that the Tennessee taste palate was as important to him as any other, he needed to find the perfect wine combo to serve with grits.” He then laughed and told me that in his mind “couscous” was nothing more than sophisticated grits and not to be intimidated by the wines nor the foods in the valley. From then on, I always laughed about couscous and wines.

For those of you that attended out Napa Valley Academy Awards fundraiser at Sterling this year, to raise funds for the Care Network, you may recall seeing Robert there. Though he was in a wheelchair and with a nurse and Margrit at his side, they communicated he was attending because they promised 6 years ago he would be there for our 20th event. He kept his word.

This week marks a sad week for Napa, as a legend has past.

Take a moment to look at the vineyards in your travels no matter where you are in our country and pause for a moment in thought for Bob (Robert) and his family. His vision, passion for excellence and desire to celebrate life and culture ,paired with a desire to live life in full ,are traits we should all seek within ourself.

 Bob -I’ll miss you, now I am off to sip a 1997 Mondavi Stags Leap Cabernet, care to join me.

Chris

ChrisChris EdwardsVice President & General Manager

WTN Services

2545 Napa Valley Corporate Drive

Napa California 94558

707.265.2934

www.wtnservices.com

www.ambrosiawines.com www.1800Flowers.com

WTN Services- Thoughts to Ponder-Wine & The Rose…

Monday, April 14th, 2008

“I’m like old wine. They don’t bring me out very often, but I’m well preserved. ”
Rose Kennedy  , (1890-1995) family matriarch, on her 100th birthday

WTN Services Thoughts to Ponder Just try it can be done…

Thursday, April 10th, 2008

“The world is so fast that there are days when the person who says it can’t be done is interrupted by the person who is doing it.” –Anonymous    

Every day our business and that of our winery clients are faced with choices to explore new ventures, keep the status quo or move forward  in a new or unproven way. For wineries it may be launching a new wine club, hosting a special event, releasing a new email campaign, developing a new brand or brand identity, testing a new marketing model, direct to trade or something else.

Hank Aaron hit more home runs in his day than anyone else he also struck out more. He will always be remembered for attempting to make the hit and finally succeeding more than anyone else.

Today take the leap, present an idea, take a chance at something new, take a chance toward success. Those that don’t may be left behind by those brands and leaders taking a chance at greater success and doing what you are doubting can be done.

WTN Services- Thoughts to Ponder- Making a difference…

Friday, January 18th, 2008

“The question is not ‘can you make a difference?’ You already do make a difference. It’s just a matter of what kind of difference you want to make, during your life on this planet. ” – Julia Butterfly Hill

WTN Services- Where do folks shop online?

Monday, December 31st, 2007

Very few in the wine industry are aware of STORES Magazine but recently they published and article by By Peter Johnston that represented it list of  the Favorite 50 Online Retailers.

 What was more striking was that the list of favorite online retailers included such names a google, yahoo, MSN and AOL as most visited for online purchases…

http://www.stores.org/pdf/07FAV50chart.pdf

Another interesting artilce from the same source is who is shopping where- a breakdown by demographics. All are interesting and thought provoking sources that should be considered when online marketing wine products…

http://www.stores.org/Current_Issue/2007/10/EditSidebar2.asp

 

WTN Services- Customer Service, Wine Clubs and “He profits most who serves best…”-

Thursday, December 13th, 2007

“He profits most who serves best.”-Arthur Frederick Sheldon    

The economy is questionable. There is political uncertainty given an election year. Fuel prices are at an all time high. Discretionary spending this Christmas is questionable. Is the purchase of wine a luxury or something onemay find as an optional purchase? What does all of this uncertainty mean to your sales plan and your fulfillment plan for the New Year?    

Two things to consider this year…  What opportunities do you have to improve your margin if you are a winery or wine retail company? One option is to consider WTN Services as your fulfillment option to lower your fulfillment spend due to our bi-coastal shipping from two distribution centers -one on the east coast -one on the west. Utilizing the two ship from locations lowers cost, lowers your environmental footprint and makes margin sense.  Option Two- Provide impeccable and memorable customer service.

While marketing budgets may be tightening nothing matters more than the impression one provides in ensuring customer satisfaction.

Always remember these three points… 

 

  • Marketing and branding creates demand.   

  • Selling creates transactions.   

  • Memorable Service creates repeat customers and higher value transactions more often.   

   What keeps wine purchasers coming back?

The relationship they have with you and your winery or wine retail team. Wine club sales or wine continuity programs are differentiated by the quality of the relationship between the purchaser and the individuals and experiences that are remembered in relation to that wine club purchase.  Wine club continuity in membership is about “service” and is about relationship building, with the wine drinker- novice and seasoned.

The ultimate objective of any wine club is a continued revenue stream and profit.

The primary purpose of a wine club is to create consistent and continued customer base for your great wines. Profitability without wine club customers who provide word of mouth referrals to your wines is impossibility.  

Exceptional service means keeping every commitment you make to customers. Period. If you drop a ball which will happen the exceptional winery or retailer is the one that handles that fumble with grace and elegance. The upset customer many times will become your biggest advocate when you turn the ugly experience into something extraordinary. 

As a final thought as you complete the year and work on your plans for the new year- examine your service policies and standards to see if they are based on the actions of your problem customers…or are they based on the actions of the 99-plus percent who are good, honest people that when an issue arises are reasonable and honest. If you manage the 99% with exceptional service your revenues will ultimately soar, referrals to your wines will come and the memories of the exceptional service your provide will carry –your wine brand to the level of excellence that others dream of achieving. 

To learn more about how we may assist you in building exceptional customer services programs and improve your wine club margins contact the WTN Services account management team and we’ll be happy to share the basics to wine club success.      

Chris Edwards
Director Sales & Client Operations
The Winetasting Network
2545 Napa Valley Corporate Drive
Suite F
Napa, CA 94558
(707) 265-2934
cedwards@winetasting.com

 

 

WTN Services- Millenials, Wine, Branding, Labels Oh My…

Wednesday, December 12th, 2007

Over dinner a few nights ago at Cuvee, one of Napa’s hot restaurants, over a huge wine list of which I’ve consumed a bit- I looked around the room and could not help but notice half the room was filled with “Millennials”. Looking around I felt a bit gitty, as I’ve been reading recently on the -wants and needs -of the millennial generation. So as casually as I could, I moved to the bar and ease dropped in a conversation then had to participate, of course. The couple next to me was sampling several great wines. At first they sampled a few of the wines on tap. Though they thought they were “neat” they really did not like the concept of wines on tap. They invited a few more people to join and by the end of the night there were 12 of us sipping and talking about beverages of choice and more. As expected wine was not their “first pick” for a social drink but was the drink they all opted to have “when eating out or socializing” like this fine night. The talk surrounded what made a great wine and “interestingly labels and bottles” came into play. 

The consensus was that a quality wine is perceived as even better if the “lable is jazzy, sophisticated” and not just “plain Jane”.  As we were sitting, sipping and debating a local wine critic and a wine maker approached to say, hi. One of the young ladies in our group commented to the wine maker how much she liked the wine but said, “Your label makes your wine taste just … ohh…hmmm … or everyday plain.” I thought the wine maker was going to have a stroke, I was about to. He shrugged and mentioned “this is not the first time I’ve heard that recently” then walked away. He and the critic went sat down and had dinner. The critic came up to me later in the night and said our critic at our table was right.  He continued, “the label did make the wine taste plain as it sat the mood when looking at it against the great food being served.” He said yes the wine is excellent but the impression of the wine was established by her “perception from the label.” 

The key point being labels, branding and customer perception matters.  We went on and laughed the night away but then talked briefly about wine clubs. Again packaging matters. The consensus from our party of 12 was that (3 of them had belonged to wine clubs at some stage) the package when it arrived had a impact on their perception of the wine inside. Interesting feedback to the director of client operations of a wine fulfillment company, I thought. So I had to quiz them more…. The consensus was that the collateral materials needed to be interesting and inviting. Packaging does matter indeed. One of the participants said if a Crate and Barrel White and Black Package arrived and a wine club in the standard brown box at the same time from Fed Ex or UPS, knowing the wine box was of greater value and interest, she would have probably opened the Crate and Barrel Box first, just due to the first impression of the box. Note to self, review packaging options with wine clubs we-WTN Services fulfill. Note to my winery partners: let’s discuss options to enhance your consumer experience from email alerts to what is inside and out. If you have not already done so, please contact your WTN Service Account Manager and let’s discuss options for look and feel in the New Year. 

Note to the wine maker that visited our group and will read this. We love your wines plain jane label or not-keep up the great work and be sure to stop by again :-)

  

WTN Services- Thoughts to Ponder… Just try…

Wednesday, September 5th, 2007

“Those who try to do something and fail are infinitely better than those who try nothing and succeed.” (adapted)
Lloyd Jones:

WTN Services- Fun Wine Facts…

Thursday, June 7th, 2007

One barrel of wine equals 304 Bottles

One ton of Napa Valley Grapes makes 780 premium bottles of wine

One vine produces annually one to two bottles of goodness.

Each bottle of wine contains 2.8 pounds of grapes.

Napa Valley is known around the world as America’s premier wine growing region.

An acre of Napa Valley Vineyard property can cost as much as $150K dollars an acre or more. Typically a minimum number or acres is required to be purchased due to protections of the ag preserve in place to protect the lifestyle of the valley.

Welcome to Napa Valley.